Help Center

p898k Frequently Asked Questions

Everything you need to know about playing on p898k — from signing up and depositing to withdrawals, bonuses, and responsible gaming.

Account & Registration

Registering on p898k is quick and straightforward. Click the p898k Login link in the navigation menu and choose the sign-up option. You will need to provide a valid mobile number, set a secure password, and agree to the Terms & Conditions. After your initial registration, you will be required to complete KYC (Know Your Customer) verification by submitting a valid Philippine government-issued ID — such as a PhilSys card, passport, driver's license, or UMID — before you can make deposits or withdrawals. You must be at least 21 years old to register on p898k.

The minimum age to register and play on p898k is 21 years old, in accordance with Philippine gaming regulations. This is strictly enforced during the KYC verification process. Any account found to belong to a person under 21 will be immediately suspended, and all funds will be returned. There are no exceptions to this rule.

No. Each player is permitted to hold only one active p898k account. Creating multiple accounts — whether under the same name, different names, or using different mobile numbers — is a violation of p898k's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the account recovery option on the login page.

After registering, go to your account settings and select the KYC Verification section. You will be asked to upload:
  • A clear photo or scan of a valid Philippine government-issued ID (front and back)
  • A selfie holding your ID
  • Proof of address (utility bill or bank statement dated within the last 3 months) if required
KYC verification is typically completed within 24 to 48 hours. You will receive a notification once your account is verified. Unverified accounts are limited in the transactions they can perform.

On the p898k Login page, click "Forgot Password." Enter the mobile number linked to your account and you will receive a one-time PIN (OTP) via SMS. Enter the OTP and follow the prompts to set a new password. If you no longer have access to your registered mobile number, contact p898k support at [email protected] for manual account recovery assistance.

Some basic details like your display name and contact preferences can be updated directly in your account settings. However, changes to core identity information — such as your registered name, date of birth, or ID documents — require you to contact p898k support and submit supporting documentation. This is to protect your account from unauthorized changes and comply with PAGCOR and AMLA requirements.
Deposits & Payments

p898k supports the following deposit methods for Filipino players:
  • GCash
  • PayMaya / Maya
  • Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit card
Please note that credit card deposits for gambling are not accepted, in line with current Philippine regulations. Cryptocurrency deposits are also not supported on p898k.

The minimum deposit on p898k is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit for verified accounts, though large deposits may be subject to additional verification in compliance with AMLA regulations.

GCash and Maya deposits are credited to your p898k wallet almost instantly — usually within a few seconds to 5 minutes. Bank transfer deposits may take 15 minutes to 2 hours depending on the bank and time of day. If your deposit has not appeared after 2 hours, contact p898k support with your transaction reference number and we will investigate promptly.

p898k does not charge any fees on deposits. However, your payment provider — GCash, Maya, or your bank — may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider before making a deposit if you are unsure about their fee structure.
Withdrawals

Log in to your p898k account and go to the Wallet section. Select "Withdraw," choose your preferred withdrawal method — GCash, Maya, or bank transfer — enter the amount, and confirm. Make sure your account is fully KYC-verified before requesting a withdrawal, as unverified accounts cannot process withdrawals.

Withdrawal processing times on p898k are as follows:
  • GCash / Maya: Typically 15 minutes to 1 hour after approval
  • Bank transfer: 1 to 3 business days depending on your bank
Withdrawals submitted on weekends or Philippine public holidays may take slightly longer to process. Large withdrawal amounts may require additional verification before being released.

The minimum withdrawal amount on p898k is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be processed in batches and may require additional documentation in compliance with AMLA reporting requirements.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus wagering requirement that has not yet been met, a withdrawal amount that triggers additional compliance checks, or a temporary hold placed on your account for security reasons. If your withdrawal has been pending for more than 24 hours, contact p898k support at [email protected] with your transaction ID.
Bonuses & Promotions

p898k offers a welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary depending on current promotions. Log in to your p898k account or visit the Promotions section to see the latest welcome offer available to you. All bonuses are subject to wagering requirements — make sure to read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before you can withdraw the bonus winnings. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer.

Most p898k bonuses are credited automatically when you meet the qualifying conditions — such as making a minimum deposit. Some bonuses require you to enter a promo code during the deposit process. Check the specific promotion details in your account's Promotions section for instructions. If a bonus you expected has not been credited within 24 hours of qualifying, contact p898k support.
Games & Platform

p898k offers a wide variety of games for Filipino players, including:
  • Online Slots — hundreds of titles from top providers, available at p898k Slot
  • Live Casino — baccarat, roulette, blackjack, and more at p898k Casino
  • Bingo — classic and variant bingo rooms at p898k Bingo
  • Fishing Games — including the popular Cat Fishing arcade game
New games and providers are added regularly, so check back often for the latest additions.

Yes. p898k is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download is required, though a dedicated app may be available. The mobile experience on p898k is designed to be smooth and responsive, whether you are playing from Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

Yes. All games on p898k use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are audited by independent testing laboratories to verify the integrity and fairness of their RNG systems. Live casino games are streamed in real time with professional dealers, providing full transparency.
Security & Privacy

p898k uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ multi-factor authentication options, real-time fraud monitoring, and strict internal access controls to safeguard your account. For full details, read our Privacy Policy.

If you suspect your account has been accessed without your permission, take the following steps immediately:
  • Change your password right away via the p898k Login page
  • Enable two-factor authentication if not already active
  • Contact p898k support at [email protected] to report the incident and request a temporary account freeze
Our security team will investigate and take appropriate action to protect your account and funds.
Responsible Gaming

Log in to your p898k account and go to Account Settings, then select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately once set. If you wish to increase a limit, a mandatory 7-day cooling-off period applies. For more information, visit our Responsible Gaming page.

If you feel you need a break from gaming, p898k offers self-exclusion periods of 6 months, 1 year, 3 years, or permanently. To request self-exclusion, contact our support team at [email protected]. Your account will be suspended within 24 hours and you will not be able to register a new account during the exclusion period. Remember: Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available. You can contact the PAGCOR Responsible Gaming Hotline or the National Center for Mental Health (NCMH) Crisis Hotline for professional support. p898k's own support team is also available 24/7 at [email protected] to help you activate any responsible gaming tool on your account. Visit our Responsible Gaming page for full details.

Why Players Trust p898k

From fast GCash payouts to round-the-clock Filipino support, here is what sets p898k apart for players across the Philippines.

Instant GCash Payouts

Withdraw your winnings to GCash or Maya in as little as 15 minutes. No long waits, no unnecessary holds — just fast, reliable payouts for Filipino players.

24/7 Filipino Support

Our support team is available around the clock and understands the needs of Filipino players. Reach us anytime at [email protected] for fast, friendly assistance.

Secure & Regulated

p898k operates within the PAGCOR regulatory framework with SSL encryption, RNG-certified games, and strict KYC procedures to keep your account and funds safe.

Hundreds of Games

Slots, live casino, bingo, fishing games — p898k has something for every type of player. New titles are added regularly so there is always something fresh to try.

Mobile-First Experience

Play any game on any device. p898k is fully optimized for mobile browsers on Android and iOS — no app download needed to enjoy the full platform experience.

Responsible Gaming Tools

Set deposit limits, loss limits, session reminders, and self-exclusion directly from your account. p898k is committed to keeping gaming safe and enjoyable for everyone.

Still Have Questions?

Can't find what you're looking for in our FAQ? Our p898k support team is available 24/7 and happy to help with any questions about your account, payments, games, or responsible gaming tools.

Email us at: [email protected]

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Must be 21 years or older to play. Gambling is addictive. Know when to stop.